Cancellation Policy
Cancellation and Refund Timeframes:
Cancellation Request
Customers may request a cancellation of their order within 7 days from the date of delivery (Couse/Products/Service/etc). Cancellation requests made after this period will not be eligible for a refund. Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/partners and they have initiated the process of service.
Refund Initiation Timeframe
Upon receiving a valid cancellation/refund request within the specified 7-day period attached with receipt provided by MMB Advisors Private Limited at the time of making purchase by the customer, the refund process will be initiated promptly. Refunds approved by MMB ADVISORS PRIVATE LIMITED will take 9-15 days for processing from the date the cancellation/refund request is approved.
Refund Processing Time
The actual time it takes for the refund to reflect in the customer's account may vary depending on the payment method and the financial institution involved. While MentorMyBoard commits to initiating the refund within 15 days, the total processing time may be influenced by external factors beyond our control.
Communication of Refund Status
Customers will be notified of the status of their refund via the email address provided during the order process. This communication will include confirmation of the refund initiation and, if applicable, any additional information or steps required from the customer.
Exceptions
In exceptional cases, such as unforeseen technical issues, it may take longer than the specified 15 days to process the refund. However, MentorMyBoard will make every reasonable effort to expedite the process and keep the customer informed of any delays.
Contact Information
For any inquiries or concerns regarding cancellations and refunds, customers are encouraged to contact our customer support team at support@mentormyboard.com.
Please note that these timeframes are subject to the terms and conditions outlined in the Cancellation and Refund Policy. It's important for customers to review and understand the policy before making a purchase.
